SERVICES
Service principle
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Customer's satisfaction is our purpose; customers' expectation is our pursuit


Service commitment:
1. The Service Center and the Sales Management Department are responsible for receiving and dealing with customers' quality complaints. They shall assist customers in using South Sea products, communicate with them when dealing with problems, and help them solve problems.
2. The R&D center is trying to provide various technical supports to customers, such as technical data, product sample and use instructions. Requests of special-purpose products can also be put forward.
3. Receive customers' complaints in a civilized and polite way. Ask patiently, record in detail, and give responses on how and when the problem will be solved.
4. Decide the necessity of coming to site to check problems depending on the severity of the problem.
5. If the problem can not be solved by local business man or after-sale service staff, the company may assign professional technicians to site.
6. Company rules will be followed for products with real quality defects. 

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